The New York Times bestselling author of Being Mortal and Complications reveals the surprising power of the ordinary checklistWe live in a world of great and increasing complexity, where even the most expert professionals struggle to master the tasks they face. Longer training, ever more advanced technologies—neither seems to prevent grievous errors. But in a hopeful turn, acclaimed surgeon and writer Atul Gawande finds a remedy in the humblest and simplest of techniques: the checklist. First introduced decades ago by the U.S. Air Force, checklists have enabled pilots to fly aircraft of mind-boggling sophistication. Now innovative checklists are being adopted in hospitals around the world, helping doctors and nurses respond to everything from flu epidemics to avalanches. Even in the immensely complex world of surgery, a simple ninety-second variant has cut the rate of fatalities by more than a third. In riveting stories, Gawande takes us from Austria, where an emergency checklist saved a drowning victim who had spent half an hour underwater, to Michigan, where a cleanliness checklist in intensive care units virtually eliminated a type of deadly hospital infection. He explains how checklists actually work to prompt striking and immediate improvements. And he follows the checklist revolution into fields well beyond medicine, from disaster response to investment banking, skyscraper construction, and businesses of all kinds. An intellectual adventure in which lives are lost and saved and one simple idea makes a tremendous difference, The Checklist Manifesto is essential reading for anyone working to get things right. Read more

Includes Over 3000 Medical Terms Flashcars and Full Video Course on Revenue Cycle Management & Medical Coding!Join thousands of professionals mastering their healthcare coding skills! TheCPT Mastery Workbook offers a practical, hands-on approach to mastering Current Procedural Terminology (CPT) coding, essential for accurate billing and efficient revenue cycle management.Whether you're a healthcare coder, billing specialist, administrator, or student preparing for certification, this workbook guides you step-by-step through complex coding challenges with real-world scenarios, interactive exercises, and expert insights.What’s Inside?Comprehensive Introduction to CPT Coding: Learn the structure of CPT codes, key categories, and essential guidelines for correct usage in medical documentation.Interactive Exercises & Case Studies: Solve real-world scenarios with coding challenges across various specialties like surgery, radiology, and pathology.Advanced Specialty Coding: Master E/M (Evaluation & Management), anesthesia, diagnostic services, and surgical coding procedures.Error Prevention Strategies: Discover common coding mistakes and how to avoid them through detailed troubleshooting techniques.Revenue Cycle Integration: Understand the critical role of CPT coding in revenue cycle management, from patient registration to denial management.Exclusive Learning Extras:# COMPLETE VIDEO COURSE: Dive deeper into essential topics like CPT coding, billing errors, and revenue cycle processes through a professionally designed video course tailored for medical coding professionals.# 3000 MEDICAL TERMS FLASHCARDS: 2500 Medical Terms covering Surgery, Emergency Medicine, and Anesthesiology.50 Flashcards featuring Real-World Case Studies illustrating medical conditions and treatments for practical application in billing and coding.# EXTRA RESOURCE OF YOUR CHOICE: Select one additional resource to enhance your learning journey:Medical Billing and Coding Study GuideCPC Study GuideICD-10-CM Coding GuideWhy is this resource perfect for you?This workbook combines in-depth theoretical content with practical tools to ensure success in your career. The added extra of a complete video course and digital study materials makes it the ultimate package for anyone serious about mastering medical coding.Transform your expertise and elevate your career—click “BUY NOW” to start your journey toward CPT coding excellence today! Read more

🚀 Achieve your certification goals with the ultimate exam companion! 🚀Introducing CPHQ Study Guide 2025-2026—your all-in-one, expertly crafted resource designed to empower you to pass the NAHQ Certification Exam on your first try. Carefully developed by healthcare quality professionals and experienced educators, this comprehensive guide provides everything you need to confidently tackle the CPHQ exam and elevate your healthcare career to new heights.🌟 Inside this Complete Study Guide, You'll Discover:📚 4 Full-Length Practice Tests – Experience realistic exam conditions with four full-length practice tests meticulously created to reflect the latest exam content and format. Each test is designed to enhance your confidence and build the skills you’ll need on test day.🧠 550+ Expertly Crafted Questions – Boost your understanding and sharpen your test-taking skills with over 550 targeted practice questions, each carefully written to mirror the style, complexity, and subject matter you'll encounter on the actual CPHQ exam.🔎 In-Depth Answer Explanations – Every question includes detailed, easy-to-follow explanations that clearly demonstrate why each correct answer is right and why other options are incorrect. This deep dive ensures you fully grasp the core principles behind each question, leading to lasting comprehension and exam mastery.🎯 Proven Test-Taking Strategies – Benefit from exclusive insights and proven methods developed by experts who've aced the exam themselves. Learn how to manage your test time efficiently, approach complex questions strategically, eliminate distractions, and significantly reduce exam stress.📈 Comprehensive Review of All Exam Domains – Thoroughly cover every essential area required by NAHQ for CPHQ certification:Quality Leadership & Structure – Master essential leadership roles, organizational structures, and strategic planning skills needed in healthcare quality management.Performance & Process Improvement – Dive deep into techniques for measuring, assessing, and driving continuous quality improvement in healthcare settings.Patient Safety & Risk Management – Gain in-depth knowledge of patient safety practices, risk mitigation strategies, and error prevention approaches critical to quality patient care.Health Data Analytics – Explore the core concepts of healthcare data analysis, interpretation, and effective reporting methods that improve healthcare quality outcomes.📝 Bonus: Online Quiz Platform – Reinforce your mastery of the material with access to topic-specific quizzes online. Targeted questions help strengthen your understanding, test your retention of key concepts, and build confidence through continuous, personalized practice.✨ Why Choose This CPHQ Study Guide? ✨This exceptional resource is thoughtfully structured, highly practical, and user-friendly, specifically tailored to ensure your success on the CPHQ exam. Whether you're preparing for certification for the first time or recertifying to advance your career, you'll find everything you need in one trusted guide—blending clarity, depth, and expert-driven guidance in one powerful preparation tool.🎖️ Prepare With Confidence! 🎖️With the CPHQ Study Guide 2025-2026, you're fully equipped to approach your exam confidently. The comprehensive practice tests, detailed explanations, and strategic insights guarantee you'll be thoroughly prepared, knowledgeable, and ready to succeed.🚩 Don’t wait—take the first step toward becoming a Certified Professional in Healthcare Quality and elevate your healthcare career today! 🚩 Read more

Essentials of Health Care Marketing, Fifth Edition provides students with a foundational knowledge of the principles of marketing and their particular application in health care. Offering an engaging and accessible approach, the Fifth Edition of this highly current text offers new content on social media and digital marketing, a thorough consideration of ethics, and additional multimedia to add relevance and further engage students. New to the Fifth Edition: New chapter on social media and digital marketing to fully explore marketing for the modern college student who is constantly engaged by social media. New chapter on ethics that covers areas of topical interest and debate in health care marketing. Coverage of the most current, cutting-edge developments in the field including: invigorating discussions in marketing theory, the new concept of “Customer Empowerment,” wholly revised discussion of pricing in relation to trends in value-based payment, new pricing and payment models, Read more

Medical Billing and Healthcare RCM for BeginnersA Clear and Simple Guide to Understanding Medical Billing and the Healthcare Revenue Cycle Management. It covers everything you need to know-terminologies, insurance verification, claims and denials, payment and reimbursement, Insurance plans, and how medical records are converted into ICD-10 and CPT codes or medical coding.Ideal for individuals pursuing a career in medical billing or healthcare providers wanting to understand the revenue cycle.Helpful for patients wanting to better understand their medical bills.A great resource for students seeking an overview of the entire Revenue Cycle Management (RCM) process to support further studies.A guide for healthcare providers looking to improve their billing processes.Lays the groundwork for success in the healthcare industry’s essential field of revenue cycle management.Provides a step-by-step walkthrough of the healthcare revenue cycle.Covers everything from patient registration to claims management.Explains how medical documentation transforms into ICD-10 and CPT codes, without overwhelming details on complex coding.Serves as the first step toward a fulfilling career in healthcare. Read more

The book is a personal account of unmet needs in assisted living and hospice aiming to spark discussions about new approaches for America’s aging population and family decision makers. There are 30 thousand assisted living facilities in the US, but most are unaffordable for middleclass Americans and fraught with staffing deficiencies and mismanagement. Chapters on the author’s experience helping her mother move from an age-restricted community in Florida to independent living in Wisconsin to assisted living will interest seniors and their family members who know the struggle of finding long term affordable care. The chapter on hospice care distinguishes it from assisted living through the author’s experiences and misconceptions, then moves to a broader discussion of Medicare spending, and finally a meditation on dying of old age. The author strikes an effective balance between the personal, political, and cultural aspects of aging. Karofsky dedicates the last chapter of the book to a discussion of recent failures to protect long term care patients during the COVID19 pandemic. Read more

This CEHRSStudy Guide 2024-2025 is a one-stop shop for exam success! It provides everything you need to ace the Certified Electronic Health Records Specialist Exam all in one place:Complete CEHRS Review covering all the exam topicsOver 300 CEHRS Practice Questions and Answers with detailed Explanations3 Full-Length Practice TestsMagical steps to ensure your successNo need to stress about finding multiple resources – this guide has it all.Topics Covered in this book:1. Non-Clinical Operations 2. Clinical Operations 3. Revenue Cycle/Finance 4. Regulatory Compliance 5. ReportingCEHRS Practice Questions (SET 1)ANSWERS WITH DETAILED EXPLANATION (SET 1)CEHRS Practice Questions (SET 2)ANSWERS WITH DETAILED EXPLANATION (SET 2)CEHRS Practice Questions (SET 3)ANSWERS WITH DETAILED EXPLANATION (SET 3)Key Features of the book:Covers Complete and Latest Exam Topics: This book dives deep into the core topics covered on the Certified Electronic Health Records Specialist Exam. It provides a comprehensive review of essential subject areas. Each topic is presented in a user-friendly manner, ensuring readers can quickly grasp the key concepts and theories.Over 300+ CEHRS Practice Questions:This section of the study guide is dedicated to practice questions. In total, it offers over 300+ carefully crafted questions that mirror the style and format of the Certified Electronic Health Records Specialist Exam. These questions cover various difficulty levels, allowing candidates to assess their knowledge and identify areas that require further study. Moreover, each question comes with a detailed explanation for the correct answer, enabling readers to enhance their understanding and learn from their mistakes.In-Depth Explanations for the correct answer:This section provides in-depth explanations for the correct answers to the practice questions. By delving into the rationale behind each answer, readers gain a comprehensive understanding of the underlying concepts. The explanations also offer additional insights, tips, and strategies to approach similar questions on the actual exam.Test-Taking Strategies:Recognizing the importance of test-taking strategies, this book equips readers with essential tips and techniques to maximize their performance on the CEHRS exam. Through effective time management, stress reduction strategies, and guidance on how to approach different question types, candidates can enhance their test-taking skills and boost their overall confidence.This CEHRS Study Guide is an essential tool for anyone seeking to pass the CEHRS exam with flying colors. By offering a complete review of exam topics, a wide range of practice questions, and detailed explanations for correct answers, this study guide prepares candidates for success. It empowers readers to not only achieve a high score but also develop a profound understanding of key educational principles and concepts. With this book as their guide, individuals are equipped to excel in their educational careers and make a positive impact in the field of education. Read more

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In the rapidly evolving landscape of healthcare, the role of a Medical Utilization Review Coordinator has never been more critical. This comprehensive guide is designed to navigate you through the complexities of healthcare management, ensuring efficiency, compliance, and optimal patient care. Whether you're new to the field or looking to enhance your expertise, this book offers a treasure trove of insights, strategies, and best practices. By focusing on the intersection of medical necessity, patient rights, and regulatory requirements, it prepares you to become an invaluable asset to any healthcare organization.Without relying on images or illustrations, this guide delves deep into the core responsibilities of a Medical Utilization Review Coordinator, from conducting thorough patient case reviews to navigating insurance verifications and appeals. It emphasizes the importance of evidence-based decisions, interdisciplinary collaboration, and ethical patient advocacy. This book stands out by offering real-world scenarios, expert advice, and actionable tips to excel in this demanding yet rewarding career. As the healthcare industry continues to face unprecedented challenges, equip yourself with the knowledge and skills to make a significant impact on the quality and efficiency of care provided. Read more

Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor’s office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees. Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees’ work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever. Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message. Read more

“A great reference for healthcare leaders who are looking for specific ways to show more care to patients and employees alike!”— Heather R Younger, J.D., best-selling author of The Art of Caring Leadership“This timely, extraordinary work is a must-read for leaders. Study it, take it to heart, and put its lessons into practice.”— Jim Kouzes, coauthor of The Leadership Challenge“An interesting and persuasive roadmap for success in any profession.”— General (Retired) Martin E. Dempsey, 18th Chairman of the Joint Chiefs of StaffLead with caring to transform healthcare.Build a thriving culture by caring for the caregivers.In A Prescription for Caring in Healthcare Leadership: Building a Culture of Compassion and Excellence, Dr. Joshua D. Hartzell shares over 20 years of leadership experience and insights from 17 leaders to show how caring-inspired leadership can improve well-being, morale, and patient outcomes.In this book, you will discover how to:Lead with caring and reconnect healthcare providers to their purposePrioritize self-care and team well-beingSet high standards and give compassionate feedbackDelegate effectively to foster professional growthInvest in the careers and lives of those you leadRecognize your team to boost morale and create a positive cultureA Prescription for Caring in Healthcare Leadership provides evidence-based strategies to transform your leadership approach.Start your journey to becoming a Caring-Inspired Leader today! Read more

Respected researcher Katherine Meese has teamed up with Quint Studer, a well-known author and practitioner with more than 40 years of experience in helping healthcare organizations improve performance and become better workplaces. The result is a science-backed leadership book that integrates the latest workplace research with tactics to create high-performance environments where people can flourish. The Human Margin: Building the Foundations of Trust interprets new research on what today's healthcare workforce really wants and finds that trust in leadership is at the heart of everything.Meese and Studer unfold the 10 building blocks most closely linked to building and sustaining trust. They explore each one, explaining the science behind the conditions leaders need to create and sharing tactics that help them get there. Topics include rewiring vital leadership skills and providing the autonomy employees crave when the solutions other industries offer (like remote work) aren't an option. The Human Margin is a must-read for leaders at every level. It will inspire you to start building the culture today's workforce craves and—even better—give you the practical tools to get there. Read more

This comprehensive guide is designed to be a valuable resource for professionals working in psychiatric inpatient settings. Whether you're a psychiatrist, nurse, social worker, or any other professional in a multidisciplinary team, this book provides the tools and knowledge needed to navigate the intricacies of inpatient psychiatric care.PRACTICAL TOPICS INCLUDE:Conducting psychiatric assessmentsManaging psychiatric emergenciesDiagnosing and treating psychiatric disordersAddressing legal and ethical issuesManaging common comorbid medical conditionsImplementing hospital safety protocolsNavigating health care administrationREVIEW QUOTES:"A well-designed, very accessible, and perfectly outlined source of information for psychiatric care in hospitals. What I would have given to have this in hand when I've worked oninpatient units!"-Scott Zeller, MDco-editor, Emergency Psychiatry: Principles and Practice"Clear, concise, and action-oriented, it walks you through every step of psychiatric inpatient care."-Eliza Brink, DNP, PMHNP-BCAssistant Teaching Professor, University of Washington"This is the book I'll be recommending for years to come. It will become the cornerstone of every inpatient psychiatric facility's library."-Matthew Thomas, PMHNP-BC"An everything-included book on hospital psychiatry useful for both residents in training and seasoned attending physicians alike."-Michael Kim, DO Read more

Who steals? An extraordinary range of folk -- from low-life hoods who sign on as Medicare or Medicaid providers equipped with nothing more than beepers and mailboxes, to drug trafficking organizations, organized crime syndicates, and even major hospital chains. In License to Steal, Malcolm K. Sparrow shows how the industry's defenses, which focus mostly on finding and correcting billing errors, are no match for such well orchestrated attacks. The maxim for thieves simply becomes "bill your lies correctly." Provided they do that, fraud perpetrators with any degree of sophistication can steal millions of dollars with impunity, testing payment systems carefully, and then spreading fraudulent billings widely enough across patient and provider accounts to escape detection. The kinds of highly automated, quality controlled claims processing systems that pervade the industry present fraud perpetrators with their favorite kind of target: rich, fast paying, transparent, utterly predictable check printing systems, with little threat of human intervention, and with the U.S. Treasury on the end of the electronic line. Sparrow picks apart the industry's response to the government's efforts to control this problem. The provider associations (well heeled and politically influential) have vociferously opposed almost every recent enforcement initiative, creating the unfortunate public impression that the entire health care industry is against effective fraud control. A significant segment of the industry, it seems, regards fraud and abuse not as a problem, but as a lucrative enterprise worth defending. Meanwhile, it remains a perfectly commonplace experience for patients or their relatives to examine a medical bill and discover that half of it never happened, or that; likewise, if patients then complain, they discover that no one seems to care, or that no one has the resources to do anything about it. Sparrow's research suggests that the growth of capitated managed care systems does not solve the problem, as many in the industry had assumed, but merely changes its form. The managed care environment produces scams involving underutilization, and the withholding of medical care schemes that are harder to uncover and investigate, and much more dangerous to human health. Having worked extensively with federal and state officials since the appearance of his first book on this subject, Sparrow is in a unique position to evaluate recent law enforcement initiatives. He admits the "war on fraud" is at least now engaged, but it is far from won. Read more

Harness the power of social capital to improve the efficacy and efficiency of healthcare organizationsWritten by Thomas Lee, Chief Medical Officer at Press Ganey, Social Capital in Healthcare describes a new and powerful framework for improving healthcare, arguing that managers should approach the work of building trust, teamwork, and high reliability with the same intensity and discipline as CFOs use when managing the finances of their organizations. Lee's powerful framework integrates management priorities such as safety, quality, patient experience, and workforce resilience/burnout/loyalty, demonstrating through data that these “silos” are in fact intertwined, and the work of improving them is best taken on with a single focus: improving social capital. In this book, readers will learn about: Key social capital themes in healthcare, including trust, respect, connectedness, and teamworkThe necessity of social capital in healthcare due to changes in medicine, patients, and societyBuilding social capital through transitivity, reciprocity, bridging connections, and driving the right valuesSocial capital initiatives at institutions such as the Mayo Clinic, Houston Methodist, and Vanderbilt University Medical CenterDrawing upon deeply respected work from sociology, psychology, and business strategy, Social Capital in Healthcare earns a well-deserved spot on the bookshelves of all forward-thinking healthcare executives, managers, and consultants. Read more

#1 NEW RELEASE IN NONPROFIT MANAGEMENT & LEADERSHIPAMAZON BEST SELLER IN HOSPITAL ADMINISTRATIONAMAZON BEST SELLER IN MANAGEMENT & LEADERSHIPAMAZON BEST SELLER IN WORKPLACE CULTUREA World Class TransformationOn August 16, 2018, NYU Langone Health captured the attention of the medical world with the surprise announcement that all current and new medical school students would receive full tuition scholarships. That bold move is yet another giant step in the transformation of NYU Langone Health from a faded and money losing medical institution to an innovative world class institution with a highly regarded hospital, medical school, and research program.How did NYU Langone go from mediocrity to global leadership in less than a decade?In World Class, internationally renowned author, scientist, business leader, and philanthropist Dr. William A. Haseltine answers this question and many more. Based on first hand in-depth interviews with those that led the change, World Class provides a vivid account of the transformation of NYU Langone Health and its rise to preeminence. Haseltine gives his readers a step-by-step guide for anyone wishing to achieve similar excellence at their institution, whether that be at a medical facility, school, business, or nonprofit organization. World Class offers crucial lessons at a critical time, as both high and low income nations grapple with how do deliver effective healthcare at a manageable cost. Read more

Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients, staff, physicians, and health systems. Lean Hospitals, Third Edition explains how to use the Lean methodology and mindsets to improve safety, quality, access, and morale while reducing costs, increasing capacity, and strengthening the long-term bottom line.This updated edition of a Shingo Research Award recipient begins with an overview of Lean methods. It explains how Lean practices can help reduce various frustrations for caregivers, prevent delays and harm for patients, and improve the long-term health of your organization.The second edition of this book presented new material on identifying waste, A3 problem solving, engaging employees in continuous improvement, and strategy deployment. This third edition adds new sections on structured Lean problem solving methods (including Toyota Kata), Lean Design, and other topics. Additional examples, case studies, and explanations are also included throughout the book.Mark Graban is also the co-author, with Joe Swartz, of the book Healthcare Kaizen: Engaging Frontline Staff in Sustainable Continuous Improvements, which is also a Shingo Research Award recipient. Mark and Joe also wrote The Executive’s Guide to Healthcare Kaizen. Read more

A note from the Author: There are many Healthcare Revenue Cycle Analyst Jobs still waiting to be filled. One can read this book, and easily get hired. It’s for Last-minute preparation. I hope you can benefit from this book as much as so many readers have.Good Luck!Pradeep Kumar MishraWhy You need this Book: This book tries to bring together the most important information for a Healthcare Revenue Cycle Analyst job. It has been well written to make it a very quick read. Practicing with this book will help with your replies to Health Information Technology Specialist interview questions and pass with flying colors. It also covers non-technical, HR and Personnel questions. You can use the information provided here to answer Healthcare Revenue Cycle Analyst interview questions: Physicians Billing. Accounts Receivables, Support the business, technical, and operational needs of the Revenue Cycle departments. Charge captures and reconciliation. Denials management. Maintain the Charge Master Healthcare reimbursement, collections, medical billing, CPT/ICD9/ICD10 coding, financial reporting and management, collections process. Radiology Revenue Cycle and Billing, collecting trends, monitoring, reporting and communicating financial performance. Audit allowance write-offs to control losses due to errors. Reimbursement analysis, and other financial reporting. Support team with requests concerning patient accounts. collection of accounts ICD- 10, CPT coding, claims revenue cycle process. claim submission, resolution, and payments.It’s for these job interview:Revenue Cycle SpecialistRevenue Cycle Operations AnalystRevenue Cycle Management (RCM) Analyst. Read more

You have probably visited a hospital or a medical institution at some time in your life, not particularly as a patient, but for reasons that are more or less health-related. The organisational structure of operations, as well as the rendering of services by common professionals such as physicians, nurses, and pharmacists, is a common observation. There's more since the administrative world in these settings comprises subterranean experts who, although having fewer encounters with patients, are tasked with monitoring the financial position of medical organisations and guaranteeing their successful functioning.This book serves as an in-depth guide on all you need to know about the concept of medical billing and coding. It describes how medical offices, hospitals, and healthcare facilities organise medical services so that they may be reimbursed by federal agencies and insurance companies. This self-teaching book, like the others in the popular series, offers a building-block strategy to enable readers to study at their own speed and evaluate themselves along the way.It reveals the degree of financial interconnectivity between patients, healthcare systems, and insurance agents. The financial connection exists to ensure that every service performed is paid for, and the medical biller and coder are seen as a critical component in achieving this aim.Being a medical biller and coder is a significant decision in terms of your career, and this book walks you through the processes to get there. In this book, you will learn the fundamentals of coding systems, how they help a medical coder, and how to translate codes into financial reports for billing, from the creation of claims and documentation through final pay-out.Starting a career means setting up camp on the correct road, which this book does. It simplified the process of deciding on the best educational path to take and made it simple to choose the greatest educational program, which is one of the first steps toward becoming a professional. You'll also discover the prerequisite qualifications and abilities you'll need to go further, as well as the certifications you'll need to enhance your profession.Medical billing and coding specialists are greatly relied upon by health care providers since their talents have a proven track record of providing flawless solutions to seemingly hard problems. Be rest assured that after reading this book, you will fully comprehend all about being a medical biller and coder.HIT THE BUY NOW button with a CLICK TO GET THIS BOOK IN YOUR LIBRARY Read more

Healthcare quality can be a daunting subject, with its maze of regulatory requirements and plethora of approaches. Introduction to Healthcare Quality Management makes the topic approachable. It explains the fundamental principles and techniques of quality management in sufficient depth for readers to begin applying them, at an introductory level that does not overwhelm them.This updated fourth edition includes a new chapter that addresses the problem of stalled or failed improvement projects. Many case examples are included in the chapter to illustrate common causes of project failures together with guidance for achieving success. It also discusses how measurement systems can reinforce and sustain performance improvement.The sidebars, definitions, and references sprinkled throughout the chapters have been updated and expanded. Concise summaries and relatable examples from clinical, operational, and administrative settings have also been included.This updated edition of Introduction to Healthcare Quality Management is an invaluable resource that helps readers understand and apply the many complex elements of quality management in healthcare. Read more